Terms of Service — Petadd

Version: 2026-09-16 · Last updated: 2026-09-16

1. Overview and acceptance

Petadd is a business-to-business marketplace where retail pet shops discover brands, browse supplier catalogues, place wholesale orders and talk to suppliers directly. These Terms of Service (the “Terms”) govern your access to the Petadd website, cabinets and API (together, the “Services”).

By creating an account, accepting an invitation, or otherwise using the Services, you agree to these Terms. If you are accepting on behalf of a business, you confirm you are authorised to bind that business, and “you” means both you and that business.

2. Who you are contracting with

The Services are operated by [OPERATOR LEGAL NAME], registered in [COUNTRY OF REGISTRATION] under number [REGISTRATION NUMBER], with its registered office at [REGISTERED ADDRESS](“Petadd”, “we”, “us”). Contact details are in section 22.

3. The documents that make up our agreement

These Terms apply to everyone. Depending on what you do here, further documents apply:

• Supplier Agreement — if you list products, run a brand page, or receive orders.
• Retailer Terms — if you buy wholesale as a retail shop.
• Acceptable Use Policy — binding on every account, without exception.
• Privacy Policy and Cookie Policy — how we handle personal data and browser storage.

Where a role-specific document conflicts with these Terms on a point it addresses directly, that document wins for that role.

4. Key definitions

• Member — any person with a Petadd account.
• Shop(also “Retailer”) — a registered retail business buying wholesale, and its profile on Petadd.
• Supplier — a business that sells wholesale through Petadd: a manufacturer, brand owner or distributor.
• Brand — a trade mark or product line with its own page on Petadd. A Brand is not the same thing as a Supplier: one supplier may distribute many brands, and a brand page may exist before any supplier joins.
• Content — anything uploaded, submitted or published through the Services: text, photos, video, documents, messages, reviews, product and brand data.

5. Eligibility

• You must be at least 18 years old and able to enter into a binding contract.
• Petadd is for businesses. Accounts are opened on behalf of a registered business — a retail shop, a supplier, a brand owner or a distributor.
• You must not use the Services if you are subject to sanctions that would make doing so unlawful, or if we have previously terminated your account.

6. Accounts, roles and members

• One account per natural person. Colleagues join your shop or supplier by invitation, each with their own login. Sharing one login between people is a breach of these Terms and of the Acceptable Use Policy.
• Accounts carry roles (for example owner, member, administrator). The rights attached to a role are described in the cabinet and may change as the Services develop.
• You are responsible for everything done under your account, for keeping your password confidential, and for telling us promptly if you suspect unauthorised access.
• You can review and revoke your own active sessions from the cabinet. Sessions expire automatically; we also apply an absolute session lifetime regardless of activity.

7. Verification

Petadd operates two verification tiers:

• Tier 1 — email confirmed. Limited access: you can complete your profile and browse what is public.
• Tier 2 — business documentation reviewed by our team. Unlocks the parts of the Services that are restricted to verified businesses, including wholesale pricing, ordering and messaging.

We may request additional evidence, refuse a Tier 2 application, or withdraw Tier 2 status if the information turns out to be inaccurate or out of date. Where we refuse, we record a reason and show it in your cabinet; we are not obliged to disclose internal review notes beyond that. Verification is an administrative check of documents, not a guarantee about any business.

8. Our role — we are not a party to your transactions

• Petadd provides the venue: catalogues, brand pages, ordering tools and messaging. The contract of sale is between the Shop and the Supplier.
• Payment, invoicing, taxes, shipping, customs, insurance, returns and warranty are arranged directly between those two parties. We do not hold funds, process payments, or act as agent, escrow, carrier or importer.
• We do not guarantee that a supplier will accept an order, that products are as described, that they are lawful in your country, or that any party will perform. We are not liable for their acts or omissions.
• We may, at our discretion, help the parties communicate about a dispute. That assistance never makes us a party to the transaction and never creates an obligation to compensate anyone.

9. Fees

Use of the Services is currently free of charge, and we take no commission on orders placed through Petadd. We may introduce fees, commissions or paid plans in future. If we do, we will publish the terms and give notice under section 19 before they apply to you. Fees will never be applied retroactively to orders already placed.

10. Content you provide

• You keep ownership of your Content. You grant us a worldwide, non-exclusive, royalty-free licence to host, store, reproduce, adapt for display (for example resizing images), translate and publish that Content through the Services, for as long as you keep it on the platform and for a reasonable period afterwards in backups.
• You confirm you have the rights you are granting, and that your Content does not infringe anyone's rights or break any law.
• We may translate Content into the languages the platform supports. Machine or assisted translation is offered for convenience; the version in the original language prevails.
• Verification documents are handled separately: we store them for review and audit, and we do not publish them. See the Privacy Policy.
• If you send us feedback or suggestions, we may use them without obligation or compensation to you.

11. Content we publish about businesses and brands

Petadd is a directory as well as a marketplace. To make it useful before every business has joined, we compile brand and shop pages from public sources — company websites, public social profiles, public business listings — and from information members give us. Such a page does not imply that the business endorses Petadd or has any relationship with us.

• A brand owner or their authorised distributor can claim a brand page and take over its content, subject to our checks.
• If information about your business is wrong, out of date, or you want the page removed, write to legal@pet.brave-robots.com and we will correct or remove it within a reasonable time.
• Section 13 describes how to complain about intellectual-property infringement.

12. Accuracy and reliance

Catalogue data, prices, availability, certifications, country of origin, assortment estimates and similar information come from suppliers, brand owners or public sources. Some of it is drafted with automated tools and reviewed by an editor. We do our best to keep it sound, but we do not warrant that it is accurate, complete or current, and you should confirm anything that matters commercially with the supplier before you rely on it.

13. Intellectual property complaints

If you believe Content on Petadd infringes your copyright, trade mark or other right, write to legal@pet.brave-robots.com with: your contact details; the right you hold and evidence of it; the exact URL or location of the Content; and a statement that you are acting in good faith and are authorised to complain.

We will review, and may remove or restrict access to the Content while we do. We will tell the member whose Content it is, and they may reply with evidence of their own rights. Members who repeatedly infringe lose their account.

14. Third-party services and links

The Services link to and integrate with third parties — for example a brand's own website, its public Instagram profile, or an email or anti-bot provider we use to run the platform. We do not control them, we are not responsible for their content or practices, and their own terms apply to your use of them.

15. Communications

We send service messages — verification, security notices, order and message notifications, changes to these Terms — by email, and, if you enable them, browser push notifications. You cannot opt out of essential service messages while you hold an account, but you can turn off push notifications and unsubscribe from marketing email at any time.

16. Suspension, termination and deletion

• You may stop using the Services at any time and delete your account from Settings → Account, or by writing to us.
• We may suspend or limit an account, remove Content, or terminate access if you breach these Terms, the Acceptable Use Policy or the law; if your verification turns out to be false; or if your use puts the platform, its members or their data at risk. Where it is reasonable and lawful, we give notice first and a chance to put things right.
• After deletion we erase or anonymise personal data as described in the Privacy Policy. Some records — order history, audit trails, accounting data — are retained in anonymised or legally required form.
• Sections that by their nature should survive termination (content licences already granted for published material, disclaimers, limitation of liability, indemnity, governing law) continue to apply.

17. Disclaimers

The Services are provided “as is” and “as available”. To the extent permitted by law we disclaim all implied warranties, including merchantability, fitness for a particular purpose and non-infringement. We do not warrant uninterrupted or error-free operation, and we may change, suspend or discontinue any part of the Services.

Nothing here excludes liability that cannot be excluded by law, and your statutory rights are unaffected.

18. Limitation of liability and indemnity

• To the extent permitted by law, we are not liable for indirect, incidental, special or consequential loss, nor for lost profit, lost revenue, lost data, or loss of business or goodwill.
• Our total aggregate liability arising out of or in connection with the Services is limited to the greater of the fees you paid us in the twelve months before the claim, or [CAP AMOUNT]. As the Services are currently free of charge, this cap is the relevant limit.
• You will indemnify us against claims, losses and reasonable costs arising from your Content, your breach of these Terms or the law, or a dispute between you and another member.

19. Changes to these Terms

We may update these Terms. We publish the new version here with its date, and we notify account holders of material changes by email at least 14 days before they take effect. Continuing to use the Services after that date means you accept the new version; if you do not, delete your account before it takes effect. Each published version keeps its version date so it is clear which one applied at a given time.

20. Governing law and disputes

These Terms are governed by the law of [GOVERNING LAW], without regard to conflict-of-law rules. Disputes will be submitted to the courts of [COURTS / VENUE], except that either party may seek injunctive relief wherever appropriate to protect intellectual property or data. If you deal with us as a business, mandatory consumer-protection rules do not apply; where local mandatory law grants you rights that cannot be waived, those rights stand.

Before starting proceedings, please write to us — most disputes are resolved faster that way.

21. General

• Assignment — you may not assign these Terms without our written consent; we may assign them to an affiliate or in connection with a merger, acquisition or sale of assets.
• Severability — if a provision is unenforceable, the rest stays in force.
• No waiver — not enforcing a right once does not waive it.
• Entire agreement — these Terms with the documents listed in section 3 are the whole agreement between us about the Services.
• Language — the English version is the binding one; translations are for convenience.

22. Contact

[OPERATOR LEGAL NAME], [REGISTERED ADDRESS].
Legal: legal@pet.brave-robots.com
Privacy: privacy@pet.brave-robots.com