Terms of Service — Pet Vibe

Last updated: 2026-05-31 (v1 draft — reviewed by Claude; AK + legal counsel finalize before public launch.)

Pet Vibe is an independent B2B marketplace operated for retail pet shops and their suppliers. By creating an account or using the service, you agree to the terms below.

1. Eligibility

You confirm you are at least 18 years old, that you have authority to bind the business identified during signup, and that the business is a registered retail pet shop (or equivalent in your jurisdiction) interested in wholesale purchasing.

2. Account

• One account per natural person. Multiple people from the same shop join via invitation (/admin/invitations flow, v1.1).
• You are responsible for keeping your password confidential.
• We may suspend accounts that violate these Terms or applicable law.

3. Verification

We operate a two-tier verification model:

• Tier 1 — email-confirmed; limited cabinet access.
• Tier 2 — admin-reviewed business documentation; full cabinet access.

We may reject Tier 2 submissions and we are not required to disclose the internal reasoning beyond the reason recorded in Shop.lastTier2RejectionReason and surfaced in your cabinet.

4. Use of the service

In v1, Pet Vibe does not yet host wholesale catalogs, ordering, payments, or shipping. The service provides:

• A retailer cabinet for profile + preferences.
• A “brands we’re talking to” feed (ghost-supplier roster).
• Account self-service (password change, email change).

You may not:

• Scrape, mass-download, or otherwise extract data from the platform without written permission.
• Attempt to circumvent authentication, rate-limits, or verification.
• Upload content you do not have the right to upload (verification documents must be your own business documents).

5. Content ownership

You retain ownership of content you upload. You grant Pet Vibe a non-exclusive license to store, display in your own cabinet, and share with admin reviewers for verification purposes.

6. Termination

You may close your account by emailing support. Per § 8.8 of our spec, in v1 account deletion is admin-handled; self-service deletion is a v1.1 feature.

7. Disclaimers

The service is provided “AS IS”. Pet Vibe is not liable for indirect, incidental, or consequential damages arising from your use of the service. Your statutory rights are not affected.

8. Changes

We may update these Terms. Material changes will be communicated by email at least 14 days before they take effect.

9. Contact

For legal questions, write to legal@pet.brave-robots.com (mailbox is monitored by AK in v1).